Policies

At MAXIM FITNESS we strive to provide 100% customer satisfaction. Retaining your receipt will allow for a fast and easy return and will ensure that you receive the proper credit for your purchase.

Privacy Policy:

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at XXX YYY-ZZZZ or via email.

Returns Policy:

WHAT can be returned?
Are all your products returnable or do some restrictions apply?
WHEN do items need to be returned by?
Set the time limit for returns.
WHERE do items need to be returned to?
HOW do customers return items?
Tell the customer how to return items, what documentation they need etc.
SHIPPING for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?
CREDIT for returns?
Set how customer is credited for returned item.
In-store return option?
If you have brick and mortar locations, can customers return items there. Provide locations, directions and hours of operation.
Packing materials?
Do items need to be in original packaging for returns?
Policy Samples:
Browser our client portfolio and view our clients actual site policies.
Earth Skater – http://www.earthskater.net/portfolio/

Privacy Protection Policy

INTRODUCTION

The protection of privacy and the preservation of the confidentiality of personal information have always been a priority of The Jean Coutu Group (PJC) Inc. (“JCG”, “we” or “us”).
The purpose of this Personal Information Protection Policy (“Privacy Policy”) is to demonstrate the commitment of JCG to the protection of privacy as well as to inform you about the types of Personal Information that JCG collects, uses and discloses, including in connection with its stores and website, and the purposes for such collection, use and disclosure of Personal Information.
From time to time, we may make changes to this Privacy Policy. The Privacy Policy is current as of the “last revised” date which appears at the bottom of this page. We will treat Personal Information in a manner consistent with the Privacy Policy under which it was collected, unless we have your consent to treat it differently.

SCOPE OF THE PRIVACY POLICY

This Privacy Policy applies to any Personal Information we collect or receive about you, from any source. “Personal Information” means information about an identifiable individual. This information may include but is not limited to your name, mailing address, telephone number, e-mail address, inquires and purchases you have made, and financial and billing information, including your credit card number.

COLLECTION OF PERSONAL INFORMATION

In most cases, we will collect Personal Information directly from you when you purchase or interact with us about a product or service that we offer or provide. Occasionally, we may collect personal information from a third party based on your consent or as otherwise permitted by law. Generally, we collect Personal Information when you:
purchase, order, return or exchange a product;
ask us for information about a product;
enter a contest or complete a survey;
contact us or send us comments or suggestions;
create an account and use other features on our website.

PURPOSES FOR THE COLLECTION AND USE OF PERSONAL INFORMATION

We identify the purposes for which we collect and use your Personal Information at the time we collect such information from you and obtain your consent (either orally, electronically or in writing), in any case, prior to such use. We generally use your Personal Information for the following purposes (the “Purposes”):
to process your purchase, order, return or exchange of a product;
to provide customer service and to respond to your inquiries or requests;
to manage your account on our website;
to send you information and offers about our products;
to understand and analyse your replies, needs and preferences;
to administer our promotions and contests; and
to elaborate, improve, commercialize and offer products and services that meet your needs.

DISCLOSURE AND TRANSFERS OF PERSONAL INFORMATION

JCG shall not give, sell or lease Personal Information to any company or person other than those entities affiliated to JCG and/or mandated by JCG for the purposes associated to the management of the Personal Information, and our website. For example, we may transfer your Personal Information to third party service providers with whom we have a contractual agreement that includes appropriate privacy standards, where such third parties are assisting us with the Purposes – such as service providers that provide data storage or processing.
We may also make disclosures of Personal Information to a potential acquirer in connection with a transaction involving the sale of some or all of the business of JCG (in which case the use of your Personal Information by the new entity would continue to be limited by applicable law), or as otherwise permitted or required by law.

SAFEGUARDING PERSONAL INFORMATION

We have implemented physical, organizational, contractual and technological security measures to protect your Personal Information from loss or theft, unauthorized access, disclosure, copying, use or modification. The only employees who are granted access to your Personal Information are those with a business ‘need-to-know’ or whose duties reasonably require such information. Generally, only the employees of the Purchasing, Advertising and Merchandising departments and the Internet Customer Service, as well as of the Information Technology department of JCG may have access to the Personal Information on a need-to-know basis for the execution of their duties.

RETENTION AND LOCATION OF THE FILES CONTAINING PERSONAL INFORMATION

We will utilize, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by law. Personal Information that we collect from you is processed and backed up in confidential and secured data banks located at Rx Information Center Ltd., a wholly owned computer subsidiary of JCG, in Longueuil, Québec.

ACCESS AND CORRECTION OF PERSONAL INFORMATION

We will ensure that your Personal Information is kept as accurate, complete and up-to-date as possible. We will not routinely update your Personal Information, unless such a process is necessary. We expect you, from time to time, to supply us with written updates to your Personal Information, when required.
By logging in to your account on our website, you may access and correct some of the Personal Information we have collected about you. You may also submit a written request to the following addresses to review or correct any Personal Information about you that we have collected, used or disclosed:
e-mail: serviceclienteleinternet@jeancoutu.com
-or-
The Jean Coutu Group (PJC) Inc.
Internet Customer Service
530, Bériault Street
Longueuil, Québec J4G 1S8
You may opt out of receiving electronic marketing or promotional messages from JCG by unsubscribing using the mechanism identified in any such messages, as applicable, or by forwarding your request in writing to one of the addresses above or by phone at 450-646-9760.
We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your Personal Information. Any such identifying information shall be used only for this purpose.
We will attempt to respond to each of your written requests not later than thirty (30) days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit.


QUESTIONS

All comments, questions, concerns or complaints regarding your Personal Information, this Privacy Policy or our privacy practices, should be forwarded to the email or mailing address identified in the Access and correction of Personal Information section above.

CONSENT

By providing Personal Information to JCG, you recognize that you have consented, expressly, freely and in full awareness to the collection, use and disclosure of your Personal Information by JCG for the purposes specified in the Privacy Policy or otherwise as identified to you at the time of collection of the information.
Last revised: November 2012